Terms & Conditions

TERMS AND CONDITIONS

1. PLACING AN ORDER.

  • Find the product(s) you want on the Sekai no Sekai website
  • Select the item you wants and press ‘Add to Basket’
  • Once you’ve added all of the items you require to your basket, select checkout option
  • You will be asked to input your shipping & billing details
  • Review your order to ensure all items & details are correct
  • Press ‘Place Order’
  • You will then receive an order confirmation via email to the email address provided at the time of ordering

In the unlikely circumstance we’d be unable to fulfill your order for whatever reason, an email will be sent to the address supplied by yourself when you placed the order explaining the issue that may have arose.

Remember to check your basket and delivery information to ensure your order is correct before pressing the ‘Place Your Order’ button, as we may not be able to amend your order once it has been submitted.

By placing an order you are agreeding to our terms and conditions, privacy policy and returns policy.

1.1 SEKAI LLC RESERVES THE RIGHT TO REJECT OR CANCEL YOUR ORDER FULFILLMENT OF ALL ORDERS ON THE SEKAI NO SEKAI. WE EXPLICITLY RESERVE THE RIGHT NOT TO ACCEPT YOUR ORDER FOR ANY OF THE FOLLOWING REASONS:

  • The product is not available / in stock
  • Your billing information is not correct or not verifiable
  • Your order has been suspected of fraudulent activity
  • You have ordered more than one size of the same product
  • We could not deliver to the address provided by yourself
  • Force Majeure
  • In the event of misspelling, pricing or other errors or mistakes in the website information

1.2 DATA CHECK

We may run some checks on your details before we ship your order. These checks may include verifying your address and payment details linked to your order. Any orders found to be made under fraudulent pretenses will be followed up with an investigation.

1.3 USER CONTENT

When you transmit, upload, post, e-mail, share, distribute, reproduce or otherwise make available suggestions, ideas, inquiries, feedback, data, text, software, music, sound, photographs, graphics, images, videos, messages or other materials ("User Content") on the Site, you are entirely responsible for such User Content. You hereby grant to us a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free license to use, copy, license, sublicense, adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit, and otherwise exploit such User Content throughout the world, in all media now known or hereafter developed, for any purpose whatsoever, including without limitation, developing, manufacturing, distributing and marketing products.

You represent and warrant that you own or otherwise control the rights to your User Content. You agree not to engage in or assist or encourage others to engage in transmitting, uploading, posting, e-mailing, sharing, distributing, reproducing, or otherwise making available User Content that (a) is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; (b) you do not have a right to make available under any law or under contractual or fiduciary relationships; (c) is known by you to be false, fraudulent, inaccurate or misleading; (d) you were compensated for or granted any consideration by any third party; or (e) infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party.

We are in no way responsible for examining or evaluating User Content, nor do we assume any responsibility or liability for the User Content. We do not endorse or control the User Content transmitted or posted on the Site and therefore, we do not guarantee the accuracy, integrity or quality of User Content. You understand that by using the Site, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will we be liable in any way for any User Content, including without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the Site. You hereby waive all rights to any claims against us for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with User Content.

You acknowledge that we have the right (but not the obligation) in our sole discretion to refuse to post or remove any User Content and we reserve the right to change, condense, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these Terms and Conditions, we have the right to remove any User Content that violates these Terms and Conditions or is otherwise objectionable and we reserve the right to refuse service and/or terminate accounts without prior notice for any users who violate these Terms and Conditions or infringe the rights of others.

1.4 DELETION OF USER CONTENT

If you wish to delete your user content on our website or in connection with our mobile applications, please contact us by email at info@sekainosekai.com and include the following information in your deletion request: first name, user name/screen name (if applicable), email address associated with our website and/or mobile applications, your reason for deleting the posting, and date(s) of posting(s) you wish to delete (if you have it). We may not be able to process your deletion request if you are unable to provide such information to us. Please allow up to 10 business days to process your deletion request.

2. PRICES/CURRENCY

The product prices displayed on the website are inclusive of Value-Added Tax (VAT). Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered.

2.1 PRICES MAY VARY ACROSS STORES.

Conversion rates may apply. 

2.2 PRICE CHANGES

SEKAI LLC reserves the right to change the price of a product at any time without any forewarning. Any orders placed prior to this change cannot be amended to the revised price.

3. SHIPPING & DELIVERY

We aim to get all orders out on the same day; however, due to volumes this is not always possible. 

3.1 RETURNS

We will be happy to accept your return within 14 days of you receiving the full order - We must receive your return at our office within 14 days, so please make sure that the return is posted via a service that will get it to us before the 14 days have lapsed. Customers are responsible for the return postage cost. All products must be in the original state. Returns will not be accepted if the item has been used. We do not refund the cost of the original postage.

To make a return, please visit our tracking and shipping page and follow the instructions.

3.2 FAULTY OR DAMAGED ITEMS

To report a faulty or damaged item, please visit our tracking and shipping page and submit a return request. Please check the "defective item" box and submit. Once you receive the submission confirmation from us, please reply to this e-mail with a picture of the damaged item with a piece of paper stating your order number beside it - e.g "1111AGC". Please clearly show the area affected. We offer a 60 day guarantee on all products. If your product is faulty, we will send a replacement out as long as it is within 60 days of your order date.

All defective item requests will be dealt with within 1-3 days. Please ensure that you have photographic evidence of the damage, as we cannot process refunds without this evidence.

3.3 DELIVERY

Please ensure that you have double checked your address before ordering. We do not accept liability for packages that go missing in the post as a result of a wrongly entered address.

 

4. PROMOTIONS / OFFERS

4.1 GIFT CARDS

Once a gift card has been issued, the card becomes that customers’ property.

Gift Cards cannot be used in the purchase of another Gift Card. 

SEKAI LLC reserves the right to refuse or cancel a gift card without any further discussion. 

Gift cards have a validity of 12 months, and don’t need to be spent all at once.

 

4.2 DISCOUNT CODES

Only one discount code can be used per order.

SEKAI LLC reserves the right to refuse or cancel the use of a discount code without any further discussion.

Usage of discount codes are subject to stock availability.

4.3 PROMOTIONAL OFFERS

Promotions may vary across stores

5. INTELLECTUAL PROPERTY RIGHTS

SEKAI LLC owns all intellectual property rights in the website and in the material published on it. These works are protected by copyright laws worldwide.
Permission is granted to temporarily download one copy of the materials (information or software) on Sekai no Sekai web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials, use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Sekai no Sekai's web site; remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or "mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by SEKAI LLC at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

6. CHARGEBACKS


Any chargeback which is not closed after the full order is received, will void any right to return the items. We consider these matters fraudulent. For example, if a customer opens up a chargeback because they haven't received their order yet, then receives their order in the coming days, but decides not to close the chargeback against us, this will void any right to a return or refund. 

If you open a chargeback as significantly not as described, you are required by law to return it to us in a resaleable condition.